We want every board to arrive in good condition and as ordered.
Damaged in transit
If a board arrives damaged, photograph the board and the packaging and contact us within 48 hours of delivery. We will replace it or refund it.
Faulty or wrong item
If a board has a manufacturing fault, or we sent the wrong size or colour, contact us within 7 days of delivery with your order number and photos. We will replace it or refund it, and we cover the delivery cost of putting it right.
Changed your mind
Standard-size boards that are unused, undamaged and in their original packing can be returned within 7 days of delivery. The buyer pays the delivery cost both ways, and the refund is for the price of the boards only.
Not returnable
- Custom-size boards, unless they are faulty
- Boards that have been written on, pinned, drilled or installed
Refunds
Refunds are paid by bank transfer within 7 working days of the returned boards reaching us, or of us approving the claim.
How to start a return
Use the Contact page or WhatsApp, with your order number.
